Rural Housing Association

During office hours

Mon - Fri 9.00 Am - 5.00 Pm

Tel: 028 8224 6118
Fax: 028 8224 6120

Technical Officer: robclements@ruralhousing.co.uk

Emergency out of hours

Mon - Fri 5.00 Pm - 9.00 Am. Sat/Sun All day.

Tel: 0775 365 8838
Tel: 07834 594432

(Only use these numbers if you have a real emergency or you may be charged for the contractors time)

:: Standards Of Service

:: Who's Responsible

:: Our Responsibilities

:: Your Responsibilities

:: The Right To Improve Your Home

:: Standards of Service

We have an obligation to keep your home in good condition and repair.

We divide our repairs into three categories depending on the scope of the works involved and how the repair impacts on the tenants health & safety.

Emergency Repairs 24 hours completion
Examples are non secure external door, damaged locks, burst pipework or electrical fault.

Urgent Repairs 4 working day completion
Examples are storm damage to roof or faulty circulating pump.

Routine Repairs 24 working days completion
Examples are minor plaster cracks, easing of doors or broken handles.

:: Who's Responsible?

We are Responsible for most repairs and maintenance work, but there are some minor repairs are expect you to carry out yourself.

:: Our Responsibilities

As a general quide the Association is Responsible for:

The structure and outside fittings of your home, including drains and outside pipes

The fittings for the supply of water for electricity

The Fixtures e.g.. Sinks, baths

Heating Appliances e.g.. Oil fitted boiler ect.

:: Your Responsibilities

As a general guide the tenants is responsible for:

Internal decoration.

Repairs caused by damage either deliberate or accidental. eg. tampering with boiler settings or no oil in the system. If we are requested to organise these repairs you may be charged for the works involved.

Repairs or replacement of keys, fuses and light bulbs etc.

Regular attendance to gardens (if applicable).

:: The Right To Improve Your Home

You have the right to make improvements to your home but you must ask the Housing Association's permission first.
The Association will consider each application on its merits alterations that would make your home less safe or would reduce its value will not be given consent.

Improvement in this case means any alterations or additions to your accommodation and includes:

1. Any addition or alteration to the Housing Association's fixtures and fittings, or to do with the services provided, e.g. putting in a new kitchen sink.

2. Putting up a radio, TV antennae or satellite dish.

3. Carrying out external decortaion.

The Association cannot unreasonably refuse you permission to make improvements but may make certain conditions, for example, that work is carried out to a proper standard or by a registered proffesional.