Page 4 - RHA Tenant Participation Strategy 2014-2017
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CONTINUALLY SHARE INFORMATION

We acknowledge that there is a risk of over burdening tenants, therefore we will provide summary
information for example, using our annual newsletter, rent statement letters and leaflets. In each
instance we will seek to identify tenants who may wish to become more involved.


CREATE FLEXIBLE AND LOCALITY SPECIFIC MEANS OF WORKING WITH TENANTS

In view of the spread of our stock it is important that the Association recognises the local differences
and makes adequate provisions to allow participation at a local level. The Association staff will engage
with other providers such as the Northern Ireland Housing Executive, other Housing Associations and
registered groups to keep abreast of the wider social factors and issues in our areas of housing
management.


The Association recognises that there are limited opportunities for some of our tenants to visit our
offices therefore, we will aim for scheme visits to be undertaken annually to allow our staff to engage
with all of our tenants. Groups, tenants and representatives will always be encouraged to give their
opinions on outcomes expected from a service, e.g. cyclical painting etc.


ALLOW FOR ADEQUATE RESOURCING IN BOTH THE ASSOCIATION AND TENANTS’ GROUP INCLUDING
SUPPORT AND TRAINING


As a landlord we recognise the importance of resourcing tenant participation adequately. We are
committed to providing resources for Tenant Participation as follows:

Training: Rural Housing Association recognises that raising awareness and the provision of training play
a crucial role in the effective implementation of Tenant Participation hence it is the Association’s aim
to ensure that all its staff are well equipped to engage with tenants. Whilst the majority of tenant
contact will be with Housing Management Staff, all staff within the organisation will have a role and
will be given an understanding of the principles of this policy. Staff and tenants will be encouraged to
attend training and conferences as applicable.

Access to information and advice: With regards to those tenants who have expressed an interest in
either forming a forum or association of tenants’ interests, we will provide support and assistance in
setting up a group. A constitution template with guidance notes will be available to groups.

Administration Services (taking minutes, mailing and photocopying)


Translation and Interpretation Services

Annual Tenant Newsletter (Tenants are invited to submit entries to our ‘Residents Corner’)

Scheme Visits: A member of the Housing Management team will visit tenants in their homes allowing
for dissemination of information and feedback on services.
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