Page 5 - NewsletterWINTER_2016
P. 5

Chief Executives Report
                                                                                                                                         Our Team

                                                                                             Tenants Satisfaction Survey Results – Your Views
                                                                                                                           Housing Management

Tenant Satisfaction Survey – Your Views

Results from the 2016 Tenant Satisfaction          Congratulations - Survey Draw
Survey – How Your Feedback Is Helping
To Make Our Services Better                        Miss Michelle Rennick from our scheme –
                                                   Ashgrove Court, in Newtownbutler,
A big “Thank you” to everyone who took             Co Fermanagh is pictured above receiving
the time to complete our 2016 tenant               her prize of £100 from Martina Cranny
satisfaction survey.                               (Housing & Operations Manager)

This year a total of 434 surveys were distributed
and 203 surveys were completed providing us
with a response rate of 47%. Your feedback is
very important to us as it helps us identify ways
we can improve and provide a better service
and ensure we are meeting the needs of
our tenants.

The survey presents the views of a
representative sample of our tenants and
looks at a range of services examining overall
satisfaction with services including quality
of home, neighbourhood, rents, repairs and
maintenance, tenant participation and
customer care.

We’ve also been out and about listening to
your views and ideas on your homes and the
services we provide. The results displayed
show the figures only for those tenants who
responded to a given question or where the
question was applicable.

                                                                                             Rural Housing Association : newsletter 2016 : 5
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