Page 15 - NewsletterWINTER_2016
P. 15

Chief Executives Report
                                                                                                                                                      Our Team

                                                                                                          Tenants Satisfaction Survey Results – Your Views
                                                                                                                                        Housing Management

Housing Management - Learning From Complaints                                                             Tenancy Fraud

We have published a new complaints leaflet          Anti-Social Behaviour                                 Rural Housing Association has a limited
detailing our process for handling complaints,                                                            number of homes available to let and
with greater emphasis on responding to              Tenants have the right to live in peace and           lettings are prioritised according to those
complaints more quickly and more effectively        harmony with their neighbours - We are                in need. If you get caught committing
and hopefully reaching a resolution that is         committed to tackling anti-social behaviour that      tenancy fraud you may lose your right to
satisfactory for the tenant.                        affects our tenants thus in all cases a satisfactory  housing in the future. There are different
                                                    outcome was reached. In the year 2015 to 2016         types of Tenancy Fraud – here are some of
If you are interested in obtaining a copy of this   we received a total of 47 complaints.                 the most common ones:
leaflet please contact our office and we will have
one posted out to you. Alternatively you can        All cases were managed in accordance with Rural       • Abandoning the property and living
view this leaflet online at  Housing Association’s anti-social behaviour policy      elsewhere.
                                                    and were resolved within 15 days of receipt.
In the year from 1st April 2015 to the 31st March                                                         • Subletting the property to someone else
2016 we received 4 complaints in relation to the    The Association will pursue legal remedies where        without the knowledge or permission
level of service.                                   appropriate to prevent the anti-social behaviour        of the landlord
                                                    however, we have found in the past that early
All complaints were successfully resolved at        intervention and effective follow up work by our      • Giving false information on a Housing
Stage 1.                                            Housing Management team has meant that the              Application form
                                                    need for legal proceedings is limited.
                                                                                                          • Wrongly claiming succession where the
                                                                                                            tenancy is taken over.

                                                                                                          • Providing misleading information on an
                                                                                                            application to purchase the property.

                                                                                                          • Unlawful assignment where a tenant has
                                                                                                            moved out

                                                                                                          • Housing Benefit Fraud

                                                                                                          Tackling tenancy fraud is a key area of
                                                                                                          work for our staff therefore:

                                                                                                          IF YOU SUSPECT FRAUD PLEASE CALL
                                                                                                          OUR HOUSING MANAGEMENT TEAM
                                                                                                          ON 028 8224 6118 OR EMAIL AT

                                                                                                          Rural Housing Association : newsletter 2016 : 15
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