Page 14 - NewsletterWINTER_2016
P. 14

Chief Executives Report
Our Team
Tenants Satisfaction Survey Results – Your Views
Housing Management

                                                                                                                      Our Targets                Result

                                                                                                           Housing Associations should      Target Achieved
                                                                                                           collect 98% of the total              99.41%
                                                                                                           rent receivable for the current
                                                                                                           financial year

                                                                                                           Housing Benefit – 67% of our tenants are in
                                                                                                           receipt of full Housing Benefit whilst 14% are in
                                                                                                           receipt of partial Housing Benefit.

Housing Management - Rural Housing Association                                                             Current Arrears
Current Stock by District Council Area
                                                                                                           We make every effort to assist all tenants who
                                                                                                           are having problems paying their rent and try to
                                                                                                           provide as much support as possible including
                                                                                                           home visits, assistance completing benefit forms
                                                                                                           and working through appeals, advice on debt
                                                                                                           and referrals to other agencies including CAB or
                                                                                                           others as appropriate.

                            Newry & Mourne Down         3                    69  136                       At the end of this financial year (2016) our current
                                  Mid & East Antrim                  11          135                       arrears stood at £17,838 or 3.60% and our past tenant
                                                                                                           arrears were 1.32% well under our 2% target.
Magherafelt, Cookstown, Dungannon & South Tyrone               19        48
                         Lisburn & Castlereagh City                22                                      Remember if you are worried about rent
                               Fermanagh & Omagh                                                           payments please contact us to discuss your
                            Derry City and Strabane                                                        circumstances in confidence and we will
                                          Belfast City                                                     endeavour to help resolve the situation. Please
                                                                                                           do not ignore the problem.
           Causeway Coast & Glens Borough Council
                Armagh City, Banbridge and Craigavon                                                       Voids
                                 Ards & North Down
                          Antrim & Newtownabbey                                                            Homes within Rural Housing Association’s stock
                                                                                                           may become empty either because they are
                                                        0 20 40              60 80 100 120 140             awaiting repairs or because they are waiting to
                                                                                                           be let. Void losses for our re-lets, expressed as
Rural Housing Association now manages 443               Rent Collected                                     a percentage of rent receivable was 0.65% just
properties throughout rural Northern Ireland. The                                                          under our target of 0.70%.
table above displays properties by District Areas.      Rental income is vital to the continuation of our
Approximately 36% of our properties are two-            service provision and directly affects the amount  House Sales Performance
bedroom, 59% are three bedroom and 5% are 4             we have available to spend on key services such
bedrooms plus. Further details of properties and        as repairs and maintenance. It is worth noting     The Association sold only one of its properties
locations can be found at        that 92% expressed overall satisfaction with the   during the last financial year 2015/2016. If you
                                                        value for money for the rent of their property.    require any information on the Right to Buy Scheme
Rental Charges                                                                                             please contact Elaine McGonigle on 02882246118 or
                                                        We will continue to ensure that personal contact   email
The Associations’ Housing Stock is largely funded by    is maintained so that we can try and resolve any
rental income. When determining rental increases        rent arrears problems as quickly as possible.
a balance is struck between the levels of services
provided, the cost of these services and most           We have introduced a new online service for
importantly affordability for our tenants. With         tenants to view their rent accounts and thus
these criteria in mind the Association increased its    ensure payments are made on time. Further
rents by 2.95% for the 2015/16 year.                    details are included on page 19

14 : newsletter 2016 : Rural Housing Association
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