Page 3 - Complaints Policy
P. 3

The Chief Executive will acknowledge your complaint within 5 working days of
receipt and will provide a full reply within 15 working days.
Where it is not possible to examine the facts in relation to a particular complaint
fully and provide a reply within 15 working days the complaint will be advised
accordingly in writing and given a date by which a substantive response should
be received. If a complainant is dissatisfied with the response received from the
Chief Executive or if a response has not been received within the specified time
or any later time stipulated by the Chief Executive in writing the complaint may
then proceed to Stage Three of the Complaints Procedure.
Complaints Procedure Stage Three:
Chairman of the Board of Management
Where a complaint has not received a satisfactory response after going through
Stage One (where applicable) and Stage Two he / she should write to the
Chairman of the Board of Management at the following address:
Chairman, Rural Housing Association, Tollgate House, 2 Killyclogher Road,
Omagh, BT79 0AX
Correspondence to the Chairman must be marked Private and Confidential. The
Chairman will acknowledge all complaints within 5 working days and advise the
complainant of the date on which a substantive written response will be
provided.
The Chairman will investigate the full facts in relation to the complaint and a
written response will normally be provided within 15 working days of receipt.

This concludes Rural Housing Associations Complaints Procedure.
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