Page 18 - BusinessPlan2016
P. 18
Current and Proposed Activities
Financial Profile
Risk management
Corporate Improvement Objectives and monitoring
Summary of Key Targets
































10 Summary of Key SMART Targets







Responsibility for every goal listed above has been allocated to a particular member of the SMT. Implementation will be rolled out and monitored
via the Association’s performance management systems and procedures. These and separate KPI’s from the Measured Term Contract for Response
Maintenance will be reported monthly to the Board of Management.
Measurement Target Date Target

Surplus for Year - The difference between income and expenditure for the year Mar-17 £451,000
Prompt Payment Days Mar-17 30 days or within
contract term if shorter
Non-Technical Arrears - Arrears owing directly from tenants as a % of rental income expected directly from Mar-17 5%
tenants
Technical Arrears Mar-17 1%
Arrears Write Offs - Amount of arrears that are not collectable as a % of total rental income Mar-17 2%
Tenants 13 weeks in arrears Mar-17 3%

Past Tenant Arrears - Arrears owing from ex-tenants as a % of total rental income Mar-17 2%
Maintenance Costs - How much it costs the Association to maintain its properties from day to day Monthly Monthly Budget -5%+5%
Repair Relet Costs - How much it costs the Association to bring vacated properties back into Monthly Monthly Budget -5%+5%
lettable condition
Repair Relet Time - How quickly the Association can get repairs done on a vacant property Mar 17 14 Days
Allocation of Relets - How quickly the Association can fill a vacant property Mar-17 28 Days
Voids - The cost of vacancies as a % of total rental income Mar-17 0.70%
Complaints - Deal effectively with 90% complaints within time limits Mar-17 90%
Anti-Social Behaviour - Deal effectively with 90% complaints within time limits Mar-17 90%

Tenant Participation - Tenant Champions formalised Mar-17 At least 6 Tenant
Champions
Tenant Participation - Area Panel established Mar-17 1 Area Panel established


17 : Business plan 2016/17 : rural housing association
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