Page 9 - AnnualReport_2016
P. 9
Chairperson’s Report
Honorary Treasurer’s Report
Property Management Update
Housing Management Update
Tenant Engagement and Communication

4 Housing Management Update

Value for Money Satisfaction that Association Listens Satisfaction with Staff being Helpful

We know value for money is extremely important Whilst it is important we keep our tenants
to our tenants and we constantly look for ways involved on all matters, it is also important we
we can improve or create more eficiencies. listen to their views and act upon them – 93%
of our tenants advised they were satisied that
90% expressed overall satisfaction with the we listened to their views and acted upon
value for money for the rent of their property, them – this is a vast improvement from last
compared to 83% last year. We will continue year’s result of 83%. We hope to continue to
to ensure that every £1 counts and is reinvested work in partnership with all our tenants to
in the management and maintenance of our continually improve this.
Housing stock.

Satisfaction that Association Listens

Helpful 94%
Can’t Remember 3%
Unhelpful 2%
Neither 1%

Getting Hold of Right Person

Very Satisied 64%
Fairly Satisied 26%
Neither 5% Very Satisied 61%
Fairly Dissatisied 4% Fairly Satisied 32%
Very Dissatisied 1% Neither 4%
Fairly Dissatisied 2%
Very Dissatisied 1%

Easy 86%
Can’t Remember 4%
Dificult 5%
Neither 5%

Rural housing association : annual report & accounts 2015-16 : 8
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