Page 17 - AnnualReport_2016
P. 17
Honorary Treasurer’s Report
Property Management Update
Customer Engagement and Communication
Corporate Improvement Objectives 2015/16
Summary of SMART Targets








7 Summary of SMART Targets








Measurement Target Date 31 March 2016 Achieved Target

Surplus for Year 31 March 2016 £424,085 Yes £492,000
The difference between income and expenditure for the year. Mar 2016
Prompt Payment Days 31 March 2016 22 Days Yes 30 Days or within
contract term if
shorter
Non-Technical Arrears 31 March 2016 £17,838 Yes Achieved 5%
Arrears owing directly from tenants as a % of rental 4.35%
income expected directly from tenants
Technical Arrears 31 March 2016 £60,749 No (Reason: Several HB 1%
Arrears owing directly from tenants as a % of rental 3.07% Suspensions at Week 52)
income expected from Housing
Arrears Write Offs 31 March 2016 1.32% Yes 3%
Amount of arrears that are not collectable as a % of total
rental income
Tenants >13 weeks in arrears 31 March 2016 0.74% Yes 5%
Past Tenant Arrears 31 March 2016 1.32% Yes 2%
Arrears owing from ex-tenants as a % of total rental income
Maintenance Costs 31 March 2016 Actual Spend Yes Budget
How much it costs the Association to maintain its £153,418 £177,944
properties from day to day
Repair Relet Costs 31 March 2016 Actual Spend Yes Budget
How much it costs the Association to bring vacated £64,431 £66,000
properties back into lettable condition
Repair Relet Time 31 March 2016 12 Days Yes 14 Days
How quickly the Association can get repairs done on a vacant
property
Allocation of Relets 31 March 2016 23.3 days Yes 28 Days
How quickly the Association can ill a vacant property
Voids 31 March 2016 0.67% Yes 0.70%
Ensure tenants satisfaction with response repairs. 31 March 2016 90.5% Yes 80%
Ensure quality of workmanship of contractors 31 March 2016 100% Yes 80%
Ensure quality of service from contractor 31 March 2016 9.5 Yes 7

Ensure work carried out by contractors 31 March 2016 84.2% Yes 80%
according to RHA timelines












Rural housing association : annual report & accounts 2015-16 : 16
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