Page 13 - AnnualReport_2016
P. 13
Chairperson’s Report
Honorary Treasurer’s Report
Property Management Update
Housing Management Update
Tenant Engagement and Communication








4 Housing Management Update








Complaints are received through a variety of How ASB Complaints were Resolved
methods including in person, by email, through
the RHA website, by telephone and by post.
If someone is not satisied with the service Tenancy Terminated 4
received in dealing with any case of Anti-Social No Further Action
Behaviour, then they are advised to use the Following Phone Calls 8
Association’s standard Complaints Procedure. Meciation 0
There were a total of 47 Complaints recorded Acceptable Behaviour 0
relating to Anti-Social Behaviour from 01 April Contracts
2015 to 31 March 2016 and none of these had Legal Proceedings Initiated 0
escalated to the formal complaints process. NOSP Issued 2
Verbal Warnings Issued 9
Acknowledgement within 5 days Warning Letter Issued 16
Visit by Oficers 8
50 0 2 4 6 8 10 12 14 16 18
45 43
40
35 Graph 1.3
30
25 Housing Allocations
20 The majority of Anti-Social Behaviour
15 complaints were resolved either by
10 telephoning or visiting the complainant and
alleged offender or sending out warning letters
5 4 as per our policies and procedures for dealing
0 0 0 with Anti-Social Behaviour. There were two
Holding Target Complaint Target cases of Anti-Social Behaviour where a formal
Letter where Not Met reported Met notice of intent to seek possession was served.
Target annoymously
Not Met These cases were resolved prior to court date
and subsequently withdrawn.


50 The graph below provides details of all actions
taken by the Housing Team under the direction
45 of the Housing & Operations Manager to
40 resolve those Anti-Social Behaviour complaints
35 forwarded to the Association.
30 House Sales Performance
25 To date the Association have sold 33 properties
20 46 – one property was sold in the last inancial year.
15
10
5 1
0
Target Met Target Not Met





Rural housing association : annual report & accounts 2015-16 : 12
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