Page 8 - Annua lReport 2014_2015
P. 8
Chairperson’s Report
Honorary Treasurer’s Report
Property Management Update
Housing Management Update
Tenant Engagement and Communication








4 Housing Management Update







HOW THE ASSOCIATION PERFORMED IN 2014 SATISFACTION WITH QUALITY OF HOME We encourage feedback from our tenants
Operational performance continued to improve We are pleased to report a signiicant about their local areas and we are at the
moment promoting walkabouts within the
across all areas of Housing Management. increase with tenant satisfaction with regard schemes to identify any issues of concern.
to Accommodation. It revealed that 88% of
Tenant Satisfaction results for 2014 respondents were satisied with the quality of SATISFACTION AS A PLACE TO LIVE

We would like to take this opportunity to thank all their home compared to 80% last year. We are pleased that tenant satisfaction rating
our tenants for taking the time to participate in our for the place they live is extremely high at 93%
Tenant Satisfaction Survey for 2014. A total of 417 Satisfaction with overall quality of Home and much higher than last years’ result of 85%.
surveys were distributed and we received 197 replies
providing us with a response rate of just over 47%. 93% of tenants overall were
satisfied with the place they lived in.
YOUR VIEWS - SATISFACTION WITH SERVICES
Throughout this report we have provided details
of the latest tenant satisfaction survey. One of Satisfaction with Area as Place to Live
the most important questions is “satisfaction with
our overall service?”

We are therefore pleased to report that taking
everything into account, Tenant Satisfaction
with the overall service was high with 82%
of respondents saying they were either fairly
satisied or very satisied.

Tenant Satisfaction with Services
Very Satisied 112
Fairly Satisied 61
Neither 6
Fairly Dissatisied 10
Very Dissatisied 5
No answer 3
Very Satisied 138
Fairly Satisied 46
Neither 2
Fairly Dissatisied 3
Very Dissatisied 0
No answer 8


Very Satisied 107
Fairly Satisied 54
Neither 12
Fairly Dissatisied 6
Very Dissatisied 6
No answer 12





7 : annual report & accounts 2014-15 : rural housing association
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