Page 16 - Annua lReport 2014_2015
P. 16
Honorary Treasurer’s Report
Property Management Update
Customer Engagement and Communication
Corporate Improvement Objectives 2014/15
Summary of SMART Targets








7 Summary of SMART Targets








Measurement Year End Current Status Target

Surplus for Year Mar - 15 £254,742 £328,110
The difference between income and expenditure for the year. (Mar 15)
Prompt Payment Days Mar - 15 22 Days 30 Days or within contract
term if shorter

Non-Technical Arrears Mar - 15 £15,847 5%
Arrears owing directly from tenants as a % of rental 3.14%
income expected directly from tenants
Technical Arrears Mar - 15 £31,370 1%
Arrears owing directly from tenants as a % of rental 1.75%
income expected from Housing
Arrears Write Offs Mar - 15 1.9% 0.50%
Amount of arrears that are not collectable as a % of total rental income
Tenants >13 weeks in arrears Mar - 15 0.26% 5%


Past Tenant Arrears Mar - 15 1.9% 1%
Arrears owing from ex-tenants as a % of total rental income
Maintenance Costs Mar - 15 £110,711 Monthly Budget
How much it costs the Association to maintain its properties from day to day £80,157
Repair Relet Costs Mar - 15 £61,762 Monthly Budget --5%+5%
How much it costs the Association to bring vacated properties back into £54,060
lettable condition
Repair Relet Time Mar 15 8 Days 14 Days
How quickly the Association can get repairs done on a vacant property
Allocation of Relets Mar-15 18 days 28 Days
How quickly the Association can ill a vacant property
Voids Mar-15 0.57% 0.70%
Ensure tenants satisfaction with response repairs. Mar-15 PK 82% Achieved
Nicor 91%
Ensure quality of workmanship of contractors Mar-15 PK 100% Achieved
Nicor100%
Ensure quality of service from contractor Mar-15 PK 55% Achieved
Nicor 75%
Ensure work carried out by contractors Mar-15 PK Achieved
according to RHA timelines Overall – 73%












15 : annual report & accounts 2014-15 : rural housing association
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