Page 13 - Annua lReport 2014_2015
P. 13
Chairperson’s Report
Honorary Treasurer’s Report
Property Management Update
Housing Management Update
Tenant Engagement and Communication

5 Tenant Engagement and Communication Shirley McNulty - Our tenant
representation on our Board of Managment

The Re-Launch of our Scheme Visits Tenant Participation We have been creating more opportunities for
All tenants now have the chance to meet with We are presently working up a Tenant our customers to become involved and have
their say on all aspects of our service delivery.
a member of our Housing Team in their own Participation action plan to look at other
home at least once a year to discuss whatever ways where our customers can engage with us We are very proud to have Shirley McNulty,
issues or concerns they might have. These and will invite tenants to provide feedback in one of our tenants in Co Fermanagh participate
visits are already proving to be very successful this area. as an active member on our Board of
with many of our tenants commenting that Management. Shirley is a member of several
they feel that they are more in touch with us. We have also had recent communication community and voluntary groups including
We also organise a number of different tenant with Supporting Communities’ Northern Blacklion/Belcoo Active Age Group, Cashel
satisfaction surveys so that we regularly hear Ireland about a range of ways we can involve Community Group, South West Ageing
our tenant views and are able to act upon them. our tenants in our processes and will be in Partnership and a member of the Pensioners
contact with our tenants about some of Parliament to name but a view. Shirley’s
these opportunities. earlier background was in nursing and as a
warden in sheltered accommodation dealing
with vulnerable groups and therefore brings
to the board a wealth of experience and
practical knowledge of service provision
and the dificulties encountered within local
If any tenants want to become involved
they are advised to visit our website at or email

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